Service Level Agreement

Here for you: When you need us: Our dedicated support team is committed to providing timely assistance with any questions or concerns you may have – For any issues or inquiries, please contact our dedicated support team at [email protected].

Inclusive Healthcare Access: We believe that healthcare should be accessible to all. Our services are designed to be inclusive and accommodating to diverse needs.

Respectful Treatment: Our staff will treat you with respect at all times. If you believe this is not the case, please contact us at [email protected].

User-Friendly Experience: Navigating our website should be a breeze. We’re continually working to ensure that your online experience is user-friendly, intuitive, and hassle-free. We welcome your feedback.

Reliable System Availability: We endeavour to make our systems available 100% of the time. In the event of planned maintenance or unforeseen downtime, we will notify our customers promptly through our website or other appropriate channels. Any service issues will be addressed promptly; We aim to resolve service disruptions within the first 24 hours, and we will keep you updated on the progress. All updates can be found in real time in our status page here, additional information about system availability can be found in our terms and conditions.

Data Privacy Assurance: Your data is your own. We will only collect data for its intended purpose and hold it for as long as is necessary. You can find our data protection policy here.

Continuous Improvement: We’re on a journey of continuous improvement to serve you better by improving our services, policies, software and processes. Your feedback is invaluable to us as we are only as good as the service we provide. We want to hear your thoughts and suggestions.

Monitoring and Approval Process: As per our software development cycle policy, all system updates are thoroughly tested in a staging environment before going live to ensure a seamless experience. We maintain constant monitoring, conduct regular tests, and keep detailed logs to ensure optimal service operation.

We don’t stop with our legal responsibilities: You can find our terms and conditions here but what “Our Promise to You” tells you is that we look to go beyond the legal small print in making our business as great as we can.