Regulatory Information & Pharmacy Terms
About CheqUp
About CheqUp
This website is run by CheqUp Health Limited, a company registered in the United Kingdom at Clifton House, Bunnian Place, Basingstoke, Hampshire, RG21 7JE with Companies House number 12570252.
Service overview
CheqUp is committed to providing the highest standards of clinical care and technical excellence. This page explains what we do, the qualifications we hold and the partners we work with.
We provide weight management services to treat those with obesity (generally considered to be a BMI ≥30). We ask all clients to complete a health questionnaire to provide our prescribers with all the information required about your health so they can make an informed decision as to whether the medications we provide are suitable for you. In essence these are the same questions that a doctor would ask you if you were sat in their surgery.
In some cases, we may contact you directly to provide further information to allow us to be sure that the treatment will be safe and effective for you.
As part of this process we ask you to verify your ID in two ways – through a full-body selfie taken at the time of purchase and the provision of a recognised government-approved form of identification, such as a passport or driving licence.
All our weight management services are provided to adults only, aged 18 and above.
How it works
Having completed our medical questionnaire, your medication is verified by a prescriber to ensure it is the most appropriate for you based on your health profile. Once approved, the medication is dispatched to you in discreet, cold-chain packaging.
Our prescribers and dispensers
Prescribing of medications
The prescribing of medicines is carried out by CheqUp Health Limited (see address above) which is registered with the Care Quality Commission with number 1-17083303713 where the registered manager is Toby Nicol. Details of the CheqUp Health Limited registration with the Care Quality Commission can be found here https://www.cqc.org.uk/provider/1-17083303713. The Care Quality Commission is registered at the following address: Citygate Gallowgate Newcastle upon Tyne NE1 4PA United Kingdom The prescribing of medications is led by Dr Andrea Pucci who is registered with the General Medical Council with number 7120823.
General Pharmaceutical Council – Search our register for a pharmacist | General Pharmaceutical CouncilNursing and Midwifery Council – Search the register – The Nursing and Midwifery CouncilGeneral Medical Council – Our registers – GMC
Dispensing of medications
Medications are dispensed by either: CheqUp Health Limited, a pharmacy regulated by the General Pharmaceutical Council with number 9012707 at Turnpike House, Methuen Park, Bath Road, Chippenham, SN14 0GF. The Superintendent Pharmacist is Aaron Arman, registered with the General Pharmaceutical Council with number 2216043.
CloudRx, a pharmacy regulated by the General Pharmaceutical Council with number 9011284 at 1 Hawthorn Park, Coal Road, Leeds, LS141PQ. The Superintendent Pharmacist is Mr Daniel Lee, registered with the General Pharmaceutical Council with number 2039891.
Details of the companies’ pharmacy registration and the Superintendent Pharmacist can be checked in the Register Search section of the General Pharmaceutical Council website at https://www.pharmacyregulation.org. All enquiries and complaints can be made to [email protected] (see below for more details on our complaints procedure). Full terms and conditions can be found here.
Technical assurance
CheqUp is proud to be a recommended supplier of weight management services to the National Health Service. We have been awarded the NHS Digital Technology Accreditation Criteria (DTAC) which demonstrates our commitment to the highest levels of clinical and technical standards and we hold Cyber Essentials, Data Security and Protection Toolkit (DSPT) , and ORCHA Baseline Review (OBR) certifications. Please see our relevant qualifications here.
Complaints procedure
Complaints about any aspect of our service should be made to CheqUp Health Limited through the following channels: By email to [email protected] By mail to Turnpike House, Methuen Park, Bath Road, Chippenham, SN14 0GF. Complaints will be acknowledged within 5 working days and a full response will be sent within 30 days at the very latest.
Alternatively, patients can make a complaint through the Centre for Effective Dispute Resolution (CEDR), which provides an independent and impartial service for resolving disputes without the need for court proceedings. CEDR offers mediation and adjudication services, helping to achieve fair outcomes in a timely and cost-effective manner.
The CEDR can be contacted through the following channels: Centre for Effective Dispute Resolution 100 St Paul’s Churchyard London, EC4M 8BU
Email: [email protected]
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