How CheqUp works

Our medical questionnaire will help assess your eligibility for our weight loss programmes.

You will need to declare any health conditions as part of the consultation.

The questionnaire is a crucial part of the process as it ensures that weight-loss medication is safe and suitable for you. It evaluates important factors such as BMI and medical history. Once you complete the questionnaire and verification process, our clinicians review all answers and data provided to ensure eligibility.

If you’ve been declined based on your questionnaire, your order is cancelled and a full refund is issued simultaneously.

ID verification and full-body photos are required as part of the onboarding process for several important reasons:

Identity confirmation: The ID ensures that the individual receiving the prescription is the one who has completed the questionnaire and payment. This helps prevent misuse or fraud.

Medical compliance: A full-body photo is needed to verify physical characteristics that align with the medical information provided (eg BMI). It ensures the accuracy of the details submitted and helps our clinicians make safe and informed decisions about prescribing medication.

Regulatory requirements: As a pharmacy service, we are required to adhere to legal and medical guidelines. This includes thorough identity checks and assessments to ensure compliance with healthcare regulations.

Safety assurance: These measures add an extra layer of security, ensuring that treatment is being provided responsibly and to the correct person.

You must begin with the lowest dose if you haven’t been on the medication within the last 60 days or your current prescription is dated longer than 60 days ago.

If you are changing suppliers and had your last dose within 60 days, you would need to upload a proof of dose in the form of a prescription, invoice or an order summary of your last dose. Proof of dose must include your full name, name of the medication and the dose, dated within the last 60 days. This means if you wish to, you can continue with CheqUp on a higher dose than the starting dose. Proof of dose for Wegovy 7.2mg must be within 30 days and needs three months of 2.4mg with CheqUp under clinical guidance.

Anyone new to the medication is required to start at the lowest dose, as it helps your body adapt to the medication and reduces the risk of side effects. The medication is designed to increase gradually every month, allowing you to monitor your progress, make sure it is effective and you are tolerating it well.

Yes, we can contact your GP but only if you give us permission to do so. We ask for their details when we approve your prescription. We recognise this is your health journey, and we respect your preferences regarding communication with your GP.

At CheqUp, we support you every step of the way. You’ll have unlimited access to our Health Coaches throughout your journey. You are also able to ask questions directly to our Clinicians whenever you may need to. In addition at each monthly dose review we will ask how your previous month has been and assess your suitability for any dose changes.

Before prescribing any medication, our fully qualified Clinicians conduct a thorough evaluation of your medical history, current health status and individual needs. Our Clinicians are experienced in weight loss medication and committed to delivering safe, effective care.

As a General Pharmaceutical Council-registered pharmacy, we only source medications directly from manufacturers or their approved suppliers. This ensures that every product you receive is guaranteed to be 100% genuine and safe. The GPhC strongly advises people against buying medicines only through non-legitimate routes or without a prescription. You should make sure that any private prescriptions are dispensed from a GPhC registered pharmacy.

Absolutely. We offer in-depth instructions via videos, blog articles, and a detailed leaflet included with every pack. If you have further questions you can contact our Customer Service team at [email protected] or you can chat to our Clinicians in your account.

While we strive to remain highly price-competitive, we believe that focusing solely on cost can compromise patient care. Some companies may cut corners to lower prices, potentially putting patients at risk. At CheqUp, we prioritise quality support and patient safety, ensuring you receive professional guidance and ongoing assistance throughout your weight loss journey.